Warranty & Returns
Warranty and Returns
Please contact Twisted Hobbys before returning any product. Unauthorized returns may be refused.
Returns and Exchanges
Return requests must be made within 30 days of purchase.
EPP model kits are not eligible for return or exchange.
Approved returns must meet all of the following conditions:
• New and unused
• Unopened
• In the original packaging
• Complete with all included parts and accessories
• In suitable retail condition for resale
A 25% restocking fee applies to all approved nondefective returns.
Original shipping charges are not refundable, and the customer is responsible for all return shipping costs.
Opened, used, incomplete, damaged, or improperly packaged products may be refused.
Products requiring testing, inspection, or repackaging may be subject to a restocking fee of 30% or more, depending on their condition.
Any refused return may be shipped back to the customer at the customer’s expense.
Defective Products
Twisted Hobbys provides a 30 day warranty against manufacturing defects, beginning on the date of purchase.
Before returning a product believed to be defective:
• Contact us at info@twistedhobbys.com
• Include a detailed description of the problem
• Provide photos or videos when requested to help confirm the issue
Warranty coverage does not include:
• Misuse
• Improper installation
• Modifications
• Negligence
• Normal wear and tear
• Crash damage
• Buyer’s remorse
Verified defective products are not subject to the standard 25% restocking fee.
Repair services for products outside of warranty are not currently available.
Shipping Damage
Shipping damage must be reported immediately by emailing info@twistedhobbys.com.
Please keep all of the following:
• The damaged product
• The shipping box
• All packaging materials
• Shipping labels
• Related paperwork
Photos may be required, and the shipping carrier may request an inspection or pickup of the damaged package.
Refund Processing
Please allow 10 to 15 days after your return is received for inspection and processing.
We will contact you once the returned merchandise has been reviewed.
Returns received more than 30 days after the purchase date are not eligible for a refund or credit.
At our discretion, certain restocking fees may be reduced or waived when reimbursement is issued as Twisted Hobbys online account credit.
Return Address
Do not send merchandise to this address without first receiving return approval.
Twisted Hobbys Inc.
2775 NW 49th Ave, Ste 205
Unit 254
Ocala, FL 34482
info@twistedhobbys.com
Return Information
Full Name: ______________________________________
Invoice Number: _________________________________
Email Address: __________________________________
Phone Number: __________________________________
Reason for Return or Description of Problem: