Warranty & Returns

Return requests must be made within 30 days of purchase. EPP model kits are not eligible for return or exchange.

Approved returns must be:

A 25% restocking fee applies to all approved nondefective returns. Original shipping charges are nonrefundable, and the customer is responsible for return shipping.

Opened, used, incomplete, damaged, or improperly packaged products may be refused. Products requiring testing, inspection, or repackaging may be subject to a restocking fee of 30% or more, depending on condition.

A refused return may be shipped back to the customer at the customer's expense.

Twisted Hobbys provides a 30-day warranty against manufacturing defects beginning on the purchase date. Before returning a product believed to be defective:

Warranty coverage does not include:

Verified defective products are not subject to the standard 25% restocking fee. Repair services for products outside warranty are not currently available.

Report shipping damage immediately by emailing info@twistedhobbys.com.

Please keep:

Photos may be required, and the carrier may request an inspection or pickup of the damaged package.

Please allow 10 to 15 days after the return is received for inspection and processing. We will contact you after the merchandise has been reviewed.

Returns received more than 30 days after purchase are not eligible for a refund or credit. At our discretion, certain restocking fees may be reduced or waived when reimbursement is issued as Twisted Hobbys online account credit.

Contact us with your order number and a description of the issue. If approved, Twisted Hobbys will provide return instructions and the appropriate shipping address.