SHIPPING INFO

Shipping Policy

Twisted Hobbys ships to all 50 States as well Puerto Rico, Virgin Islands, and all APO/FPO addresses. Additionally, we now ship to other countries worldwide. Some restrictions apply based on destination and shipping method.

Shipping charges are displayed at the time of checkout. Rates are subject to change at the discretion of the shipping carrier and/or Twisted Hobbys Inc. Twisted  Hobbys Inc. selects and may change default shipping carriers at any time with or without notice.

Free Shipping on orders over $250

THIS DOES NOT INCLUDE DEALERS ORDER: Dealers will be sent invoice of actual ground/freight charges once order has been packaged.

Qualifying Orders:
Contiguous United States orders only
Shipped via Twisted Hobbys choice of carriers and services (most orders will take 3-7 business days)
No guaranteed delivery date
Tracking numbers may not be available
Applicable on orders $250 or higher prior to taxes and fees
Contiguous United States shipments only
Available on in-stock orders only

Shipping Options on Orders Under $250

Qualifying Orders:
Contiguous United States orders only
Shipments via customers choice of carriers and services at check out (most orders will take 2-5 business days depending on service)
No guaranteed delivery date
Tracking numbers will be available
Upgrade to Express Shipping for guaranteed delivery time frame and tracking information (within 2-3 business days for contiguous US)
Orders may not exceed $250 prior to taxes and shipping charges
Due to restrictions beyond our control, some items may not be allowed to ship standard. We regret any inconvenience.
Free Shipping on APO/FPO Orders

Free shipping to support our servicemen and servicewomen
APO/FPO addresses
Shipped via standard shipping option
The United States Postal Service no longer allows for the shipment of LiPo batteries to overseas military addresses. Order may be subject to cancelling.
Other restrictions may apply based on APO/FPO shipping rules.
Oversize Packages

Items which are considered "oversize" are noted on www.twistedhobbys.com. Oversize packages will not ship 2 Day, Overnight or Saturday Delivery.  Some oversize packages are restricted for APO/FPO shipping.

Shipping Carriers United States and US Territories:

  • USPS First Class under 13oz
  • USPS Priority
  • USPS Priority Express
  • UPS Ground (usually over size items)

* Expedited services ONLY run Monday through Friday. Any orders placed on Late Friday may not ship until the next week.
* Express orders will arrive at the US/Canada border within 2 business days. Customs may delay final delivery—Twisted Hobbys is not responsible for late shipments.

** Priority orders will arrive at the US/Canada border within 1 business day. Customs may delay final delivery—Twisted Hobbys is not responsible for late shipments.

International Shipping — Canada and Rest of World orders placed over the web:
Twisted Hobbys currently only offerings priority USPS rates for fast safe shipping on all international orders.  For other international shipping carriers and shipping options please email Twisted Hobbys.

PayPal Shipping
For your convenience we offer PayPal as one of our payment options once in the cart page.  As required by PayPal, we can only ship orders to PayPal verified addresses. PayPal is an accepted payment for many currencies through our partner Border-free. If PayPal is accepted for your currency, you will see that option during checkout.

Due to the nature of how PayPal works, we cannot accept PayPal as a payment method for back ordered items. If your cart contains both back ordered and in-stock items, you may purchase the in-stock portion of your order with PayPal. You will need to create a second order with your back ordered items and pay with a credit card or gift card.

PayPal cannot be used with other payment methods such as Gift Card or Credit Card on the same order.

All shipping, fraud prevention and back-order policies, including all other policies put in place by Twisted Hobbys Inc., still apply to all orders submitted with PayPal unless otherwise noted.

Per PayPal policy, all refunds must be processed within 60 days of the initial transaction. We cannot refund any PayPal transaction after that time.

Shipping Times
Every in stock order can be shipped with in 12-24 hours, Twisted Hobbys Inc ships out the very same day including Saturday unless holiday or listed on our website. Depending on your location and the availability of product, orders are shipped from our South West Florida warehouses. Order processing may be delayed by any incorrect or incomplete information provided by you or your payment provider. You will be notified by email if we need additional information to process your order. Delays due to payment processing are not the responsibility of Twisted Hobbys, Inc..

Expedited Shipping
Two day and Overnight shipping methods via our carrier ship Monday – Saturday. Please note some shipping carriers do not deliver expedited orders on the weekend.

Shipment Arrivals
Please be aware that most carriers are closed for national holidays and are not held responsible for delays due to weather conditions or natural disasters. Your order acknowledgement includes a tracking number for all UPS and USPS shipments. Accurate tracking is not available until carries has scanned package. If you have an account on Twisted Hobbys, you may track your order from your Order History page after you log in to the Account section of our site or follow the email confirmation which will track you shipment.

Twisted Hobbys and/or the carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package.

You may also visit the following websites to track your packages or feel free to contact us at 1-800-338-4639.
https://tools.usps.com/go/TrackConfirmAction!input.action
http://www.ups.com/tracking/tracking.html

Missing or Damaged Shipments
Please be sure to reconcile the number of boxes shipped with the number of boxes received. On occasion carriers may deliver boxes separately. Please note that ground and air shipments are often assigned to separate trucks and may arrive at different times of the day. Additionally, orders shipping from different warehouses may arrive on different days.

Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.

Ground Only Shipments

Lithium / Li-Po Batteries
Both rechargeable and non-rechargeable power sources, common in computers, cell phones, cameras, and other small electronic devices. If dropped, crushed, or short-circuited, these batteries can release dangerous amounts of heat and may ignite, and are dangerous in fires. Special regulations, with special labeling or marking requirements, apply to shipping these batteries by Ground and Air both domestically and internationally.

Due to these regulations, certain Lithium batteries may be restricted for sale to Alaska, Hawaii, Puerto Rico, Guam, Canada, and other International locations.

Hazardous Materials
Hazardous materials (HAZMAT) are only available via ground shipping.

ORM-D - Other Restricted Material

ORMD items can only be shipped via ground delivery. Products of this nature include quarts of fuel, glues, paints, thinners, and aerosol sprays. We cannot ship ORMD items to Alaska, Hawaii, Puerto Rico, Catalina Island, APO / FPO or international addresses at this time.

Proposition 65

Products delivered to California residents may have a Prop 65 label. For more information on Proposition 65, please visit the websites below.
OEHHA Prop65 Information
Current Prop65 list

Taxes
Items sold by Twisted Hobbys, Inc. and shipped to destinations in the following states are subject to tax in the state of Florida.  Taxes will be calculated per your tax location.  

Sales tax on items sold by Twisted Hobbys, Inc are assessed in accordance with state tax laws. In Florida, local law requires assessing tax to be assessed on both the items sold, as well as the shipping charges.