Shipping Information

Shipping charges shown during checkout are live carrier rates calculated from the package weight, dimensions, destination, and current carrier pricing.

Domestic services may include:

Not every service is available for every product or destination. Twisted Hobbys may select or change the carrier when required by package size, availability, destination, or service limitations. A comparable service will be used when possible.

Most in-stock orders are processed within one business day and frequently ship the same or following business day. Orders placed later in the day, on weekends, during holidays, or during unusually high volume may require additional time. Saturday shipping may be available but is not guaranteed.

Processing time is separate from carrier transit time. Incorrect addresses, incomplete information, payment concerns, or fraud-prevention reviews may delay an order.

Tracking is emailed after the shipping label is created and may also appear in your account Order History. Please check spam, junk, or promotional folders if the email is not visible.

Tracking may not update until the carrier scans the package. A shipping notification confirms that a label was created; it does not necessarily mean the package has already been picked up.

Expedited services describe carrier transit time after the package has been received and scanned. Processing time, Saturdays, Sundays, and holidays generally do not count toward the advertised transit period.

FedEx 2Day counts business days only. Standard FedEx 2Day does not include Saturday delivery. For the best chance of receiving an order within the same week, place the order no later than Tuesday.

Orders placed after noon Friday may not ship until Monday or the next business day. Delivery dates cannot be guaranteed, and weather, holidays, remote locations, and carrier interruptions may cause delays.

Delivery dates shown during checkout or tracking are carrier estimates. Weather, holidays, transportation interruptions, staffing issues, customs processing, and other circumstances outside Twisted Hobbys' control may delay delivery.

A signature may be required based on order value, product type, delivery location, or fraud-prevention requirements. Contact the carrier directly for delivery instructions, package holds, or pickup at an approved carrier location.

Customers are responsible for entering a complete and accurate recipient name, street address, apartment or unit number, city, state, and ZIP Code. Address changes cannot be guaranteed after an order is submitted or shipped. Twisted Hobbys is not responsible for problems caused by an incorrect, incomplete, or outdated address.

Undeliverable or returned packages: A package may be returned because of an incorrect address, refused delivery, failure to claim the package, an unavailable recipient, unpaid international charges, or another customer-related delivery issue.

The customer is responsible for original shipping, return shipping, address-correction fees, and reshipping costs. Actual outbound shipping may be deducted from an eligible refund when the original order qualified for free shipping. Returned packages are not automatically reshipped.

Delivered but missing: Check all entrances, garages, mailboxes, lockers, household members, building staff, and nearby neighbors. Contact the carrier promptly for delivery details or GPS confirmation.

A shipment confirmed by the carrier as delivered to the checkout address is not considered lost in transit. Twisted Hobbys is not responsible for theft, loss, or misplacement after confirmed delivery, but we will provide available tracking information when possible.

Delayed or missing: Temporary tracking gaps do not always indicate loss. Allow the estimated delivery period to pass, then contact us if tracking has not updated for an unusual time. Carrier investigations and required waiting periods must be completed before a replacement, credit, or refund can be considered.

If a shipment arrives damaged, contact Twisted Hobbys within three business days and keep all packaging.

Do not discard the package, packing materials, or damaged product until the claim is complete. The carrier may require an inspection. Claims may be delayed or denied when packaging, photographs, or required information are unavailable.

Some orders ship in more than one package. Separate tracking numbers may arrive on different days, so compare the number of tracking numbers with the packages received before reporting an item missing.

Oversized products: Large aircraft and other oversized items may be limited to certain services and may incur dimensional-weight, residential, extended-area, or oversized-package charges. If the actual cost differs significantly from checkout, we may contact you before shipping.

APO, FPO, and DPO: Military-address orders ship through USPS. Delivery time varies, and restricted products may be modified or canceled when an approved service is unavailable.

Lithium, LiPo, and ground-only products: Carrier and government regulations may restrict standalone batteries, adhesives, chemicals, aerosols, paints, thinners, and other regulated items.

Approved ground service may be required. Restrictions may apply to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, military addresses, and international destinations. Orders may be modified or canceled when an approved service is unavailable.

International services may include:

Available services depend on the country, package size, product type, value, and restrictions. USPS may cost less but can take longer and provide limited tracking after leaving the United States. FedEx is generally recommended when faster transit and detailed tracking are important. Estimates do not include customs processing.

International customers are responsible for import duties, taxes, brokerage charges, customs fees, and other destination-country charges unless checkout specifically states otherwise. Customers must confirm that ordered products may legally be imported.

Twisted Hobbys is not responsible for customs delays, inspections, confiscations, or import restrictions. If a package is refused, abandoned, or returned because charges were not paid, original and return shipping, brokerage, customs, duties, taxes, and other charges may be deducted from an eligible refund. Original international shipping is nonrefundable after shipment.

PayPal: Orders paid through PayPal must ship to the address shown in the transaction details. Confirm the complete address before payment because changes may not be possible afterward.

Order verification: Twisted Hobbys may hold an order while payment, billing, shipping, or customer information is verified. We may contact the customer by email or telephone. Orders that cannot be verified may be canceled and refunded.

Sales tax: Applicable tax is calculated during checkout from the shipping destination and current requirements. Shipping charges may also be taxable where required.